Everything is made to order— it is all handmade, and assembled with care. The orders are processed during business hours from 9AM to 5PM Pacific time, Monday through Friday (excluding holidays). If an order is placed after hours, it will be processed the following business day. All orders will be made and shipped out within approx. 2 business weeks of receipt- contingent on availability. Please allow for this time when you order-- two business weeks PLUS shipping time (or sooner). Once it is in the hands of UPS, we are not responsible for shipping delays.  If the item is out of stock or unavailable, we will inform you by e-mail with an estimated delivery date.

AFTER THE 2 WEEKS OR LESS TO MAKE YOUR ITEM, UPS Ground takes an additional 3-7 days depending on where in the U.S. you are located (items will be shipped from Los Angeles). IF YOU HAVE A TIME ISSUE, E-MAIL US BEFORE YOU ORDER AND WE WILL LET YOU KNOW IF YOUR DELIVERY TIME IS POSSIBLE.

The 2-day shipping option will get your pieces to you faster as well. When we have shipped, you will receive an e-mail notification with your tracking number.

CHECKING THE STATUS OF AN ORDER You may send an e-mail to orders@jessicaelliot.com, mentioning your order number, date ordered, and your name. We will get back to you with the status of your piece(s) and when they will be finished.


WHERE WE ARE LOCATED: we are located in Los Angeles, so please allow appropriate time when shipping....